Job Description
Programming & Evening and Weekend Public Services Assistant
Part-time – 16 to 24 hours per week / PTO Benefit
Principal Role
At the Blytheville Public Library, under the direct supervision of the Blytheville Library Manager, the Evening and Weekend Public Services Assistant will staff the main public services desk on weekends and evenings and will assist with programming as needed at various branch locations. The role includes responsibility to assist with library programming activities such as movie viewing, table gaming, and handicraft workshops.
Essential Duties & Responsibilities
• Provides pro-active service at the public service desk while doing other passive tasks as assigned
• Ensures a clean, tidy, comfortable, tranquil, and organized environment for customers
• Exercises efficient and effective customer service within the bounds of established policies and procedures
• Addresses immediate, exceptional, customer concerns, consulting with supervisors about major issues
• Processes requests for items to be transferred to other System locations
• Addresses minor technology trouble shooting matters, triaging difficult situations to the System’s Technology Specialist
• Conducts resource loan, fax, printing, and used book sale transactions
• Assists customers in the use of the public computer workstations
• Assists and participates with children during activities such as gaming nights, story times, and handicraft and STEAM workshops
• Assists with the processing and preparation of the library’s various physical resources
• Records various statistical data into forms and spreadsheets
• Cares for the library animals (currently chinchilla and fish) on weekends and as otherwise needed
• Assists with the resource collection inventory processes and withdrawal of materials
• Assist with special projects as needed
Qualifications: Education, Experience, Skills
• Minimum education: high school diploma or equivalent
• Ability to prioritize competing customer needs and work accurately and independently
• Must have an obvious desire and energy to proactively interact with and manage both children and adults
• Creativity to suggest new, relevant program content
• Desire to interact with customers of all ages, ethnicities, creeds, faiths, etc.
• Aptitude and familiarity with e-mail, Microsoft Office software, and standard office technologies
• Ability to give and follow instructions and communicate well with others in both verbal and written formats
• Accuracy and attention to detail
• Data entry skills
• Must be self-motivated and project a positive, welcoming, customer service oriented demeanor and posture
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Physical & Professional Demands
• This is a professional position that demands courteous and polite interactions with the service population and the Library System’s personnel
• Promptness, reliability, and integrity to follow an evening and weekend schedule
• Performs tasks involving sitting, standing, walking, stooping, lifting, long periods of keyboarding, etc.
• Dress for this position is business casual allowing for neat jeans and tops. Library-promoting t-shirts, long shorts, and “work” clothes may be permitted as context of tasks, weather conditions, and the immediate supervisors allow.
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Availability
This is a part-time position with a standard schedule of 16 to 24 hours per week offering a starting rate of $12.50 per hour with paid time off, and voluntary, subsidized, supplemental insurance benefit. The schedule will require availability on Tuesday and Thursday afternoon/evening and all business hours on Saturday and Sunday. Hours may be scheduled flexibly as arranged with the Blytheville Library Manager.
Revised by the MCLS Director, July 18, 2024